Our handbags and footwear are made using only leather from Italian tanneries and they are crafted with great attention to every little detail.
In fact, we believe in our craftsmen, our materials and our designs so strongly that we warranty them against defects in materials and workmanship for the life of the product. This warranty applies to product materials and construction under responsible use.
Our lifetime guarantee is a warranty against defects in materials (leather and hardware such as snaps, zippers, buckles, rivets, etc.) and workmanship. Our leather, as with all natural materials, will occasionally have unique characteristics such as: small scars, creases and variations in the color and are not considered defects. We love the leathers we use because they do break in and look beautiful with age. Because leather is a natural material, there will be subtle variations in each item and the leather will wear over time. All leather products require periodic care. Please look at the "Leather Care" section on our website.
Our warranty does not insure that the product will perform for the lifetime of the buyer, but for the lifetime of the product and does not cover wear and tear, misuse or accidental damage. Lifetime can be defined as the length of time that a product, through normal/expected use, can be expected to function as intended. If one of these non-warranty scenarios occurs, please Contact Us to receive a quote for non-warranty repairs.
To initiate a Warranty Repair, please contact us.
Every request will be reviewed and assessed on a case-by case basis.
Proof of purchase is required for warranty validation and service.
We will provide return shipping for validated warranty claims items that have a manufacture defect or flaw.
Customer is responsible for shipping costs to return product for non-warranty repairs.
Maria Cardelli will not be responsible for missing packages or COD.
When shipping, please use a trackable carrier and request an insurance policy equal to the value of your return.
We reserve the right to send “Do-it-Yourself” repair kits for certain repairs or manufacture defects. These kits will be sent with complete repair parts and instructions.
All Warranty repairs must be completed by an authorized service provider.
Using an unauthorized service provider voids the Lifetime Guarantee.
If your merchandise is unable to be repaired, replacement merchandise will be given in exchange at equal or lesser value of original items.
Warranties are non-transferable.
Warranty Exclusions and Limitations:
Our manufacturer's warranty does not cover normal wear and tear, neglect, or accidents. Some examples of what is not covered under our manufacturer's warranty:
- Stains or color transfer from clothing dye, beverages, or inclement weather
- Damage from hungry pets
- Scratches, soiled spots, or marks from normal use
- Discoloration or dampness from storage
- Damage from adhesives
- Lost or stolen items
- Exposure to chemicals or products with alcohol
- Improper care
- Natural fading and softening of materials
- Stretching from wear/use
- Linings that are ripped, stained or worn from normal use
- Third party alterations
- Damage to finishes or seams from friction/rubbing