We want you to be absolutely happy with your purchase, therefore, if for any reason your are not happy, you may return the products delivered to you within 14 calendar days after delivery.
Exchanging an item is free of charge, however all exchanges are subject to stock availability.
To exchange your item, follow the following steps:
1- Send and email to firstname.lastname@example.org to request exchange within 14 days of receiving your order. After receiving our reply:
2- Send the product to:
Vivienstraat 47, 2582RS Den Haag, Netherlands
To be eligible for a return, the item must be unused and in the same condition as received. It must also be in the original packaging with all the original labels and hand-tags still attached.
To complete your return, we require a receipt or proof of purchase.
To return your product, you should mail your product to: Maria Cardelli, Vivienstraat 47 Den Haag NL 2582RS
You will be responsible for paying for your own shipping costs for returning the item, unless the item was defective, in which case your refund will also include the shipping costs.
Gift cards and custom-made orders
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded but can be exchanged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Questions?: email email@example.com